Why should I buy from GamesPlanet.ae ?

GamesPlanet.ae offers a wide range of  games covering all the current formats at the best price.

How do I buy games?

Making a purchase at GamesPlanet.ae is quick, easy and secure.

When you find an item you want to purchase, click the ‘Add to Cart’ button. The item will be added to “Your Cart” this is found on the top right of the page.

When you are ready to finalise your order, click the ‘Checkout’ button in the Your Cart Section

Enter Shipping & Payment information, to complete your purchase.

What are the available Payment Modes?

-Cash on Delivery

-Debit Card / Master Card

How much does shipping cost & how long will the game I ordered take to arrive?

We offer FREE SHIPPING on all orders of AED 200 & above, 25 AED shipping will be charged for orders below AED 200. After your order is processed, transit time typically 2 to 3 business days, with delivery 2-3 working days.

I have a discount coupon how do I use it?

Complete your order as usual then enter your promotional code during checkout and the discount will be applied (if applicable).

When will I receive my order?

Usually all orders will process within 24 hours & local deliveries within UAE will be done in 2 business days after the order has been processed .

-All orders will process and ship from Monday to Saturday. Orders placed on Sunday will be processed and/or shipped the following business day. We will not be processing or shipping orders on Sunday’s and Public Holidays according to UAE.

How do I know that my order has been successfully submitted?

You will receive an email acknowledgement containing the order reference number and details of your purchase or you can login to find all of your successful orders under your Account dashboard > My Orders.

Note: Please also check your Spam/Junk folder.

Yes! In case you would like to cancel your order kindly send us an email to support@gamesplanet.ae within 24 hours of your confirmation of order. If you order is not shipped we will cancel the order and will process full refund.

UAE Orders: In case the order is cancelled after the shipment dispatched, we will refund the amount after deducting the shipping fee as reflected in your order confirmation. If the shipping fee is not reflecting in your order confirmation (in case of free shipping), the standard fee of AED 10 will be deducted.

Are online payments secure?

Yes, we use industry-standard Secure Socket Layer (SSL) technology to encrypt all personal data that is sent over the internet from your computer to our server. All information is kept on a secure server and is protected by a firewall. All transactions will be done through CyberSource, a Visa company.

Do you store card information?

No, we do not store your credit / debit card details.

Is Warranty Included?

All games (Software’s)does not come with warranty. However, some Accessories & Console (Hardware) have different warranty conditions depending on the manufacturer only if mentioned on the products page.

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